Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid

and you need to change or cancel it, you must contact us within 10 hours. Once

the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We currently offer returns up to 15 days after you received your product, but send us a photo or video of product, to see if we shipped a faulty product, this is for returns only. 

If you are unsatisfied with your order – please contact our support and we will do

our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

* your order does not arrive due to factors within your control (e.g. providing

the wrong shipping address)

For any other queries contact us at hello@newgear.store