Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we
provide free shipping from our warehouses in Europe & USA by FEDEX, USPS,
DHL, DPD.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some
locations we are unable to ship to. If you happen to be from one of those
countries we will contact you.
LOST/MISSING PACKAGES
At NEWGEAR we are not liable if the incorrect address is placed
during the checkout process. Please make sure that your billing and shipping
address is correct before processing your order. If we have made an error we will
fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By
purchasing our products, you consent that one or more packages may be
shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
7-15 Business days
Canada, Europe
7-15 Business days
Australia, New Zealand
12-14 Business days
Central & South America
8-14 Business days
Asia
8-14 Business days
Africa
8-14 Business days Max delivery time – 20 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but
sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE
MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking
information to update on the system. If your order was placed more than 5
business days ago and there is still no information on your tracking number,
please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in
separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help
you out.